How can we help?
Start here. If you can't find the answer, you reach a human within 24 hours.
Common questions
Booking, cancellation, payment and how businesses join.
Read the answers →What does it cost?
See the businesses' own prices before you book — without an account.
Open Priskoll →Safety and disputes
How we vet businesses and handle cases.
Read more →I run a business
Terms, calculator and application to sign up your business.
To the partner page →I want to drive
Requirements and application for drivers.
To the driver page →My details
What we store, and how to get a copy of your data or delete everything.
Privacy policy →Quick answers
What most people get in touch about.
Check the status in the app first — it shows whether the restaurant has confirmed, whether the food is being prepared or whether it's ready to collect. If it's well past the time shown in the app, email [email protected] with the order number and we'll contact the restaurant for you.
Photograph what you received and email [email protected] the same day, with the order number. We take the matter up with the business and get back to you.
Cancellation is done in the app. Food: as long as the restaurant has not confirmed the order. Beauty, car wash and dog walking: up to two hours before. Cleaning: no later than 24 hours before. Moving: as long as the request is open. Taxi: as long as the ride has not started. What applies to your particular booking is shown in the app.
Email [email protected] from the address you registered with. We delete the account and the personal data linked to it. Records that must be kept under the Swedish Bookkeeping Act are retained for seven years, but are detached from your profile.
Take it up with us instead of chasing them. We contact the business, and if we can't reach them either, we take the case further.
When you get in touch
How we handle cases.
01
We reply within 24 hours
Every day. Urgent matters during an ongoing order are faster via the support button in the order.
02
We hear both sides
Before we take a position, we ask the business too. That gives a fairer decision than acting on one side of the story.
03
If we can't agree
Then Swedish consumer law applies and you can turn to the National Board for Consumer Disputes (ARN). We follow ARN's decisions.
Reach a human
[email protected] — help with an order (include the order number if you can)
[email protected] — partners and business accounts
[email protected] — everything else
We reply within 24 hours, every day. If it's urgent during an ongoing order — use the support button directly in the order in the app.