Safety isn't a feature. It's the foundation.
You're letting someone into your home, your car or your kitchen. Here is exactly what we do to make that feel OK.
Before
We vet beforehand
Every business and driver is vetted manually before they're let in — organisation number, permits and insurance. Applications go into a queue, not straight into the app.
During
You pay for what gets done
You pay the business directly for the service, on the spot. No payment is made in the app.
After
A clear way forward
Email [email protected] and we'll take the matter up with the business. If we can't resolve it, Swedish consumer law applies and you can turn to ARN.
Payment
You pay on the spot, directly to the business. The app takes no card details — we never hold your card number. All traffic is encrypted and data is stored within the EU.
Your details
We only collect what's needed for the booking to work, and never sell data on. Want a copy of your data or everything deleted: [email protected]. More in the privacy policy.
When something goes wrong
Describe what happened to [email protected] — ideally with the order number. We reply within 24 hours and contact both parties before we take a position.